Return Period
Returns are accepted within 30 days of the date your order was delivered. Please make sure your return request reaches us within this timeframe.
Return Eligibility
Items submitted for return should be unused and in their original condition, with the original packaging where applicable. Products should be packaged securely so they can be returned without avoidable damage.
How to Start a Return
If you wish to return an order, email Noiredor at support@noiredor.com with your order details and a brief note explaining the reason for your return. We will provide the relevant return instructions once your request has been reviewed.
Return Shipping
Return shipping is the customer's responsibility unless Noiredor has specifically confirmed otherwise. Customers should use appropriate packaging to help protect the item during return shipment. Tracking is recommended when available.
Restocking Fee
No restocking fee is applied to approved returns.
Refunds
After an approved return reaches us and has been checked, the refund will be issued within 7 days. Refunds are sent back through the payment method used for the original purchase. The final posting time may vary depending on the payment provider.
Exchanges
We do not offer direct exchanges. If you prefer another product, you can return the original eligible item and submit a separate order for your preferred product.
Damaged or Wrong Items
If your order arrives damaged or contains an incorrect item, please email support@noiredor.com as soon as possible. Include your order details and clear photos of the item and the problem encountered. Where applicable, please also photograph the packaging in which the order arrived.
Order Cancellations
If you need to cancel an order, please contact us promptly. A cancellation can be requested while the order is still awaiting processing or dispatch. Once preparation or shipping is underway, cancellation may no longer be available. If the order has already been dispatched, the applicable return procedure can be followed once it has been delivered.
Return Processing
Please wait for Noiredor to confirm the return instructions before sending anything back. Once the instructions have been provided, the parcel should be packed appropriately and returned as directed. Additional details or photographs may be requested if they are needed to assess the return.
Policy Relationship
This Return and Refund Policy forms part of the Terms of Service. For any questions regarding returns or refunds, please contact support@noiredor.com.